Refund & Return Policy

Last updated: August 9, 2026

We want you to love your Mootion order. This Refund & Return Policy explains our voluntary 30-day return policy and the additional legal rights that may apply depending on where you live.

30-Day Return Policy

You may request a return within 30 days after your order is delivered. To start a return, email mootionshop@gmail.com with your order number and the reason for your request.

Please do not send an item back before receiving return authorization and instructions from us. We use an international fulfillment network, so the correct return location can vary by order. Our business correspondence address is not automatically our returns warehouse.

Return Eligibility

For a change-of-mind return under our voluntary 30-day policy, the item should be in substantially the same condition in which you received it, with any tags and original packaging where reasonably possible. Reasonable handling needed to inspect the item does not by itself prevent a return where applicable law gives you that right.

Sale-priced items are subject to the same return rules unless a different rule is clearly disclosed before purchase and is permitted by applicable law.

Damaged, Defective, Incorrect, or Not-as-Described Items

Please inspect your order when it arrives. If an item is damaged, defective, materially different from its description, or you receive the wrong item, contact us as soon as reasonably possible at mootionshop@gmail.com. Include your order number and, where practical, photos or a short video showing the issue so we can resolve it quickly.

Where the problem is our responsibility or where applicable law requires it, we will provide an appropriate remedy without charging you the cost of returning a defective or incorrect item. Depending on the circumstances and your legal rights, the remedy may include repair, replacement, price reduction, or refund.

Change-of-Mind Return Shipping

For voluntary change-of-mind returns that are not based on a defect, damage, incorrect item, or other seller error, the customer is responsible for the direct cost of return shipping unless applicable law requires otherwise or we agree in writing to cover that cost.

Return Address

Because orders can be fulfilled by different logistics partners, approved returns may need to be sent to a designated return center that is different from our business correspondence address. We will provide the applicable return address and instructions after approving your return request.

Do not send returns to Joanicó 3030, Montevideo, Uruguay unless our return instructions specifically tell you to do so.

Order Cancellations

If you want to cancel or change an order, contact us immediately. If fulfillment has not begun, we will try to cancel it before dispatch. If the order has already entered fulfillment or has shipped, we may be unable to stop the shipment and the return process may apply instead. Mandatory cancellation and withdrawal rights under applicable consumer law are not limited by this paragraph.

Refunds

Once an eligible return is received and verified, or once we otherwise approve a refund without requiring a physical return, we will issue the refund to the original payment method without undue delay. Your bank or payment provider may require additional time to post the refund.

Where a specific refund deadline is required by applicable law, we will follow that deadline. We may withhold a withdrawal refund until we receive the returned goods or you provide evidence that the goods have been sent back where applicable law permits us to do so.

European Union and EEA Customers

If you are a consumer in the European Union or European Economic Area, our 30-day commercial return policy does not replace or reduce your statutory rights.

For most goods purchased online, you have a statutory right to withdraw from the contract without giving a reason within 14 days from the day you, or a third party designated by you other than the carrier, receives the goods. After notifying us that you are exercising this right, you must send the goods back within the period required by applicable law.

To exercise your right of withdrawal, email mootionshop@gmail.com with a clear statement that you wish to withdraw, your name, order number, and the relevant item(s). You may also use the model notice below.

Unless we agree otherwise or the goods are faulty, incorrect, or not as described, you are responsible for the direct cost of returning goods when exercising the statutory right of withdrawal, to the extent permitted by law. If you validly withdraw, we will reimburse the payments required by law, including the cost of standard outbound delivery where applicable.

EU/EEA consumers also benefit from mandatory rights relating to the conformity of goods. In the EU, consumer goods are generally covered by a minimum two-year legal guarantee from delivery for lack of conformity. These rights are separate from, and are not limited by, our 30-day commercial return policy.

Model Withdrawal Notice

To: Mootion, Joanicó 3030, Montevideo 11600, Uruguay — mootionshop@gmail.com

I hereby give notice that I withdraw from my contract of sale for the following goods: [item(s)]. Order number: [number]. Ordered on: [date]. Received on: [date]. Name: [name]. Address: [address]. Date: [date].

United Kingdom Customers

If you are a UK consumer buying online, mandatory distance-selling rights may give you 14 days after delivery to tell us that you wish to cancel and a further 14 days to return the goods. Where those rights apply, refunds, including any required refund of standard delivery charges, will be handled in accordance with UK law.

Packages Marked Delivered or Lost in Transit

If tracking shows a package as delivered but you have not received it, or if tracking stops updating for an unusually long period, contact us. We will investigate with the fulfillment and shipping providers. Nothing in this policy shifts to you any delivery risk that applicable consumer law places on us before the goods are delivered.

Contact

Mootion
Joanicó 3030
Montevideo 11600
Uruguay
Email: mootionshop@gmail.com