Shipping Policy

Last updated: August 9, 2026

This Shipping Policy explains how Mootion processes and delivers orders placed through mootion.store.

Order Processing

Orders are typically processed within 1–3 business days after payment is successfully completed. Business days generally exclude weekends and public holidays.

Estimated Delivery Time

After dispatch, standard transit is typically estimated at 7–11 business days, depending on the destination, carrier network, customs processing, and local delivery conditions.

Delivery dates are estimates rather than guarantees unless we explicitly state otherwise.

International Fulfillment

Mootion works with third-party fulfillment and logistics providers. To serve customers efficiently, an order may ship from an international fulfillment center outside the customer's country, including locations in Asia or other regions depending on inventory and destination.

Shipping Charges

Standard shipping is currently offered free to supported destinations unless the checkout clearly states otherwise. Any available shipping method and charge is shown before you complete your order.

Tracking

When tracking is available, tracking information is sent to the email address used at checkout or made available through the order status page.

Taxes, VAT, Customs, and Import Charges

Applicable taxes collected by Mootion will be shown at checkout. International orders can also be subject to customs procedures, import VAT, duties, or other charges depending on the destination and the way the shipment is processed. Where such charges are not collected by us at checkout and local law permits them to be charged on import, they may be assessed by the relevant authority or carrier.

Nothing in this section limits any obligation we have to disclose mandatory charges before purchase under applicable consumer law.

Address Accuracy and Changes

Please review your shipping address carefully before placing an order. If you notice an error, contact mootionshop@gmail.com as soon as possible. We will try to correct the address before fulfillment, but changes cannot be guaranteed after an order enters processing or has been dispatched.

Delivery Delays

Delays can occasionally occur because of customs, weather, transportation disruptions, local carrier capacity, holidays, or other events outside normal delivery operations. If we become aware that we cannot ship within a time we expressly promised, we will provide the notice, cancellation option, or refund required by applicable law.

Lost, Damaged, or Misdelivered Packages

If your order appears lost, arrives damaged, or tracking shows delivery when you have not received the parcel, contact us at mootionshop@gmail.com with your order number. We will investigate with our fulfillment and carrier partners and provide the remedy required by applicable law and our Refund & Return Policy.

Where applicable consumer law places the risk of loss on the seller until delivery, Mootion remains responsible until the goods are delivered to you or a person you designate to receive them.

Split Shipments

In limited cases, items from the same order may travel in separate parcels. If this happens, you may receive more than one tracking number.

Questions

Mootion
Joanicó 3030
Montevideo 11600
Uruguay
Email: mootionshop@gmail.com