FAQ
On which finger can I wear the ring?
The Smart Ring can be worn on any finger, as the data collection quality is equally efficient on all fingers. We recommend choosing the finger where the ring will be most comfortable to ensure maximum comfort.
How do I measure the right ring size for me?
The measure the right ring size for you, simply use the measurement instruction in the product pictures. It explains the process step-by-step with pictures and explanations.
I'm between two ring sizes - which should I choose?
We always recommend choosing the larger ring size. If the ring still doesn't fit, we'll send you a new one in the correct size free of charge.
Can I exchange the ring free of charge if the size doesn't fit?
Yes! The exchange is completely free of charge. Simply contact us to return the product and we will then exchange it for the correct size free of charge.
How long does the battery last?
The battery lasts up to 7 days in normal use and up to 15 days in standby mode. This allows continuous use without frequent charging.
How do I charge the ring?
The ring comes with a convenient charging case, allowing you to charge it on the go. To charge, simply place the ring in the case. The case itself is charged using the included USB cable, making charging easy and convenient.
Where can I get the app for my smartphone?
The app is available for free in the Apple and Android Stores. Scanning the QR code included in the packaging will take you directly to the app download page.
Is the app free?
Yes, the accompanying app is completely free to download and use. There are no monthly fees or additional costs for using the app.
Are there any fees for using the app?
No! Using the app is permanently free. There are no additional fees.
Which smartphones can I use the ring with?
The Smart Ring is compatible with all common Apple and Android smartphones.
Do I always have to have my smartphone with me to use the ring?
No, because the ring has internal memory where the recorded activities are saved. As soon as the ring is near the smartphone, the data is automatically synchronized with the associated app.
Can I test the product for free?
Yes! You can try our ring free for 30 days. If you don't like it, you can simply return it to us without giving a reason.
When does the 30-day money-back guarantee start?
The guarantee begins on the day you receive the ring you ordered.
Can I wear the ring while showering or swimming?
Yes! The ring is waterproof and dustproof according to IP68. It's also certified to 5ATM.
Can I wear the ring in the sauna or while taking an ice bath?
Yes! Our ring is specially designed to withstand extreme temperature fluctuations without any problems.